This man rode his bicycle into our shop. Yes, Into our shop "past the yellow paint"  and told one of our employees he needed a tool so he could work on his bicycle.  My employee told the man he didn't have the tool he was asking for.  The man on the bicycle asked him again to borrow the tool and proceeded to tell my employee that it wouldn't take long. That's when my employee said i am sorry. The man then proceeded to complain and mouth off as he rode around in our parking lot. Then he asked if we were a family owned business.  And we responded: Yes.  So he said he was going to give us a 1 star review. That's when we started to record him.  We have every bay full, We have several customers waiting patiently for their vehicles to be serviced/repaired.We tried to explain to him the reasoning why we couldn't help him right then.